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Help Centre
Select a topic area from the list below to get the answers to your frequently asked questions easily and quickly.
Register & View Order History
Ordering
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Help
Register & View Order History
Do I have to register to make a purchase or place an order?
What are the benefits of registering my details on OfficeMax MySchool?
How do I check my order status on OfficeMax MySchool?
What do the different order status’s mean
How do I view my order details
Where can I find some key details on my order
I’ve forgotten my password, how do I reset it
Ordering
Where can I find the requirements list for my student’s school?
How can I delete items or update the quantity of an item in my cart?
Can I order if my student’s school hasn’t provided any requirements lists?
Why am I unable to see the contents of some packs?
What are Required items on the list?
Can I shop for more than one student?
How do I know whether my order has been placed successfully?
Payment
How can I pay for my order?
What name(s) will appear on my credit card statement?
Is my credit/debit card information secure?
Do you provide WINZ quotes?
When will I be charged for my order?
How does OfficeMax ensure security of online card payment?
Can I pay by Zip?
School Contributions & Donations
My school has opted in to the Ministry of Education’s donations scheme, what does this mean?
Can I claim a tax credit on my voluntary school donation?
I am interested in only paying for school contributions and donations, how can I do that?
Delivery
Where can I find information about delivery?
Why haven’t I received all of the items I ordered?
How do I check the items delivered against my order?
Returns
Where can I find your Returns Policy?
Customer Support
How can I contact OfficeMax MySchool?
Privacy
Where can I find your Privacy Policy?
How is my personal data and credit card details stored?
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