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FAQs
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Free Delivery On Orders Over $46*
Price Match Promise*
Ordering
Where can I find the requirements list for my student’s school?
How can I delete items or update the quantity of an item in my cart?
Can I order if my student’s school hasn’t provided any requirements lists?
Why am I unable to see the contents of some packs?
I am interested in purchasing a BYOD device only, how can I do that?
What are Required items on the list?
Can I shop for more than one student?
How do I know whether my order has been placed successfully?
eResources
What is an eResource?
How do I order an eResource using OfficeMax MySchool?
When do I get charged for an eResource?
When will the eResource be available?
How can an eResource be accessed?
How can I check if my child has access to an eResource?
What if my child is no longer taking this subject?
How do I get a refund if I purchased the incorrect eResource?
Payment
Why have I received a call/message from OfficeMax regarding payment of Back to School supplies?
How can I pay for my order if I order online?
What name(s) will appear on my credit card statement?
Is my credit/debit card information secure?
Do you provide WINZ quotes?
When will I be charged for my order?
Why has a $1 charge appeared on my account?
How does OfficeMax ensure security of online card payment?
School Contributions & Donations
My school has opted in to the Ministry of Education’s new donations scheme, what does this mean?
Can I claim a tax credit on my voluntary school donation?
I am interested in only paying for school contributions and donations, how can I do that?
Delivery
Where can I find information about delivery?
Returns
Where can I find your Returns Policy?
Customer Support
How can I contact OfficeMax MySchool?
Privacy
Where can I find your Privacy Policy?
How is my personal data and credit card details stored?
Still Need Help?
If we didn't answer your question in the FAQs above, our
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