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FAQs
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Ordering
Where can I find the requirements list for my student’s school?
How can I delete items or update the quantity of an item in my cart?
Can I order if my student’s school hasn’t provided any requirements lists?
Why am I unable to see the contents of some packs?
I am interested in purchasing a BYOD device only, how can I do that?
What are Required items on the list?
Can I shop for more than one student?
How do I know whether my order has been placed successfully?
Payment
Why have I received a call/message from OfficeMax regarding payment of Back to School supplies?
How can I pay for my order if I order online?
What name(s) will appear on my credit card statement?
Is my credit/debit card information secure?
Do you provide WINZ quotes?
When will I be charged for my order?
Why has a $1 charge appeared on my account?
How does OfficeMax ensure security of online card payment?
School Contributions & Donations
My school has opted in to the Ministry of Education’s new donations scheme, what does this mean?
Can I claim a tax credit on my voluntary school donation?
I am interested in only paying for school contributions and donations, how can I do that?
Delivery
Where can I find information about delivery?
Returns
Where can I find your Returns Policy?
Customer Support
How can I contact OfficeMax MySchool?
Privacy
Where can I find your Privacy Policy?
How is my personal data and credit card details stored?
Still Need Help?
If we didn't answer your question in the FAQs above, our
customer service team can help with your Back to School queries.
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