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Returns Policy

Occasionally people buy the wrong item or on very rare occasions we deliver an item which was not ordered. Items purchased after 1 December 2016 for NCEA specified subjects may be returned up until the first week of the start of the following school year in 2017.

OfficeMax offers a money-back guarantee on most products purchased from our catalogue and returned within 14 days of delivery in the original condition and packaging. This money-back guarantee excludes food, beverage & first aid products, furniture, goods expressly sold on a non-return basis and non-standard products sourced specifically for you. Delivery charges will not be refunded and in some instances you may be charged for collection.

You may request to return goods by emailing returns@myschool.co.nz or by calling our Customer Services team on 0800 724 440. Please ensure that you have your SSDWEB confirmation number handy before you call through to speed up your Return. Returned goods will only be accepted if the return request is agreed to by OfficeMax and each carton has the OfficeMax MySchool generated Return Advice Number affixed.

If OfficeMax agrees to accept the return of the goods, you will be sent a Return Advice document. Please attach a copy of this document securely to the outside of each carton or parcel prior to giving it to a courier. The goods must be in re-saleable condition and unopened with no damage to the product outers (packaging). Please do not write on the product outers or attach documents directly to them. Instead, please either wrap the items to make a parcel or pack them in a carton.

The goods must be couriered (at your risk) to the warehouse address indicated on the Return Advice. Return freight will be at OfficeMax's cost only when there has been an error on OfficeMax's part. 


Cancellations

Cancellation of online orders varies depending on the stage of the order process and the type of product ordered. Some products are non returnable, if ordering online these are indicated by an icon on the product page.  To find out whether you can cancel your order, please call our Customer Services Team on 0800 724 440 as soon as possible.


Missing Goods

On very rare occasions, items may sometimes be missed out of parcels. If you are missing anything from your order and it is not showing as back-ordered, please contact us by email at returns@myschool.co.nz or by phone on 0800 724 440 to have this resupplied or credited. If you are emailing through, please specify if anything additional (not invoiced) was received in the missing item’s place. 


Warranty Claims

Sales of goods on OfficeMax MySchool are subject to our Terms & Conditions of Trade which you can view by clicking here. Amongst other things, this document covers the Consumer Guarantees Act. You should keep your invoice as proof of purchase in case you wish to make a claim in the future. The only warranty offered by OfficeMax MySchool is a manufacturer’s warranty accompanying the goods should one exist. To make a warranty claim, please email enquiry@myschool.co.nz or call our Customer Services Team from 8.00am to 5.30pm Monday to Friday, except for public holidays on 0800 724 440.