You may have recently received a call, email or text from OfficeMax to advise that payment for your Back to school order did not go through.

This happens from time to time for ‘Pay Later’ orders, because customers who purchase Back to School stationery are only charged on the 13th January 2020. Occasionally, due to the length of time between placing an order and the order being shipped, issues can occur with customer credit cards, such as the card will have expired or balance may have been reached.

Our standard practice is to re-attempt for three days to charge your credit card, but should this be unsuccessful, we will then contact you to arrange payment.

• If credit/debit card was your choice, you will be asked again for your credit card details. These details are securely destroyed the moment the payment is charged. 
• If internet banking was your preference, we would have provided you with the OfficeMax Bank Account Number (030255 0176753 02).

If you need to reach OfficeMax to discuss this further, please call Anne, Accounts Receivable Manager, on (09) 279 7621 (or call our contact centre on 0800 724 440 and ask to speak to Anne).

We apologise for any inconvenience caused.