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FAQs


Can I return an item if it is not what I wanted?
How can I contact OfficeMax MySchool?
How can I pay for my order if I order online?
I've changed my mind, can I cancel my order?
What name/s will appear on my credit card statement?
What if I need to make a warranty claim?
Is my credit card information secure?
How can I order by mail?
When will my order arrive?
How much does delivery cost?

Can I return an item if it is not what I wanted?

On occasion people buy the wrong item or on very rare occasions we deliver an item which is not what was ordered. Items purchased after 1 December 2013 for NCEA specified subjects may be returned up until the first week of the start of the following school year in 2014.

OfficeMax offers a money-back guarantee on most products purchased from our catalogue and returned within 14 days of delivery in the original condition and packaging. This money-back guarantee excludes food, beverage & first aid products, printer inks & toners, computer hardware, furniture, goods expressly sold on a non-return basis and non-standard products sourced specifically for you.  Delivery charges will not be refunded and in some instances you may be charged for collection. 

You may request to return goods by emailing returns@myschool.co.nz or by calling our Customer Services Team on 0800 724 440. Returned goods will only be accepted if the return request is agreed to by OfficeMax and each carton has the OfficeMax MySchool generated Return Advice Number affixed.

If OfficeMax agrees to accept the return of the goods, you will be sent a Return Advice Number document. Please attach a copy of this document securely to the outside of each carton or parcel prior to giving it to a courier. The goods must be in re-saleable condition and unopened with no damage to the product outers (packaging). Please do not write on the product outers or attach documents directly to them. Instead, please either wrap the items to make a parcel or pack them in a carton.

The goods must be couriered (at your risk) to the warehouse address indicated on the Return Advice. Return freight will be at OfficeMax's cost only when there has been an error on OfficeMax's part.


How can I contact OfficeMax MySchool?
For queries regarding orders please email us at orders@myschool.co.nz 
For product information, email us at products@myschool.co.nz 
If you are having difficulties using the website, please email us at helpdesk@myschool.co.nz or call our eBusiness Support Team from 8.00am to 7.30pm Monday to Friday (excluding public holidays) on 0800 682 638.
You can also call our customer service team from 8.00am to 5.30pm Monday to Friday, (excluding public holidays) on 0800 724 440.

How can I pay for my order if I order online?

The OfficeMax MySchool website currently accepts payment via credit card and PayPal for orders. When paying by credit card, your card will be charged once your order has been picked in our warehouse, although your goods will not be dispatched until your selected delivery period. In the unlikely event that we cannot ship all of your order at once, we will only charge for the items that we can ship. If, for any reason, we need to issue a credit, we do not need your credit card details to undertake that transaction.

When paying via PayPal, your credit card will be charged at the time you confirm your order on the OfficeMax MySchool website. Click here for more information about PayPal.


I've changed my mind, can I cancel my order?
Cancellation of online orders varies depending on the stage of the order process and the type of product ordered. Some products are non returnable, if ordering online these are indicated by an icon on the product page.  To find out whether you can cancel your order please call our Customer Service Team on 0800 724 440 as soon as possible.

What name/s will appear on my credit card statement?
For all stationery purchases OfficeMax MySchool will appear on your credit card statement.
If you have opted to pay for your school fees/donations and/or class resource fees on OfficeMax MySchool, this payment will appear as a separate line on your statement for the school.

What if I need to make a warranty claim?

Sales of goods on OfficeMax MySchool are subject to our Terms & Conditions of Trade which you can view by clicking here. Amongst other things, this document covers the Consumer Guarantees Act. You should keep your invoice as proof of purchase in case you wish to make a claim in the future. The only warranty offered by OfficeMax MySchool is a manufacturer’s warranty accompanying the goods should one exist. To make a warranty claim, please email enquiry@myschool.co.nz or call our Customer Services Team from 8.00am to 5.30pm Monday to Friday, except for public holidays on 0800 724 440.


Is my credit card information secure?

OfficeMax MySchool does not store your credit card details. A high strength encryption facility on your computer converts your credit card details into a format that currently is considered to be impossible to break into. The card details are sent to the OfficeMax MySchool server which forwards them securely to the banking network.


How can I order by mail?

To obtain a mail order form search for your school, select your student's class or subjects, then in the shopping cart, click on the Mail Order Form button. This action will open a new window containing a form that you can print and mail to us (no stamp required).

Our postal address is: OfficeMax MySchool, Freepost 17019, P O Box 16 670, Christchurch


When will my order arrive?

February 7th 2014 Onwards

Delivery of your order will be up to five working days.

You may wish to use your work address as the courier will leave the box outside your home if there is no one there when they call. Usually deliveries are Monday to Friday.

If on the rare occasion we are out of stock of an item you ordered, we will deliver all available items during your selected delivery period, and remaining items will be shipped as they become available at no extra freight cost.

How much does delivery cost?

Online Orders
If your order total is over $57.50 incl. GST, delivery is free .
If your order total is under $57.50 incl. GST there is a $7.67 incl. GST charge for delivery.

Mail Order, Fax, Email and Phone Orders
All orders will be charged a $7.67 incl. GST charge for delivery.

We only deliver within New Zealand.