Customer Service

For queries regarding orders orders@myschool.co.nz
For product information, email products@myschool.co.nz
If you are having difficulties using the website, please email helpdesk@myschool.co.nz
You can also call our customer service team from 8.00am to 5.30pm Monday to Friday, except for public holidays on 0800 724 440.

The OfficeMax Myschool's head office mail address is:

OfficeMax Myschool
Freepost 17019
P O Box 16 670
Christchurch

To obtain a mail order form search for your school, select your student's class or subjects and in the shopping cart, click on the Mail Order Form button.

This action will open a new window containing a form that you can print and mail to us (no stamp required).

The OfficeMax Myschool website only accepts credit card payments for orders. Your credit card will be charged once your order has been completed in our warehouse, although your goods will not be dispatched until your selected delivery period.  In the unlikely event that we can not ship all of your order, we will only charge for the items that we can ship. If, for any reason, we need to issue a credit, we do not need your credit card details to undertake that transaction. (Rest assured, we do not need to store your credit card number in order to pass a credit.)

OfficeMax Myschool does not store your credit card details. A high strength encryption facility on your computer converts your credit card details into a format that currently is considered to be impossible to break into. The card details are sent to the OfficeMax Myschool server which forwards them securely to the banking network. Your credit card will not receive a charge until your order is completed in our warehouse, although your goods will not be dispatched until your selected delivery period. In the unlikely event that we can not ship all of your order, we will only charge for the items that we can ship. If, for any reason, we need to issue a credit, we do not need your credit card details to undertake that transaction. (Rest assured, we do not need to store your credit card number in order to pass a credit.)

Orders placed by the 5th January have the option of all delivery windows available in January and February, then:

Order by	Earliest delivery window option
12th January 2011	Week ending 21st January 2011
19th January 2011	Week ending 28th January 2011
26th January 2011	Week ending 4th February 2011
2nd February 2011	Week ending 11th February 2011
9th February 2011	Week ending 18th February 2011

It is best to use a place of work for the delivery address as the courier will leave the box outside if there is no one home when they call.
Normally we will only deliver during the week.

We will hold your order until your selected delivery window, and if on the rare occasion we are out of stock, we will hold your order until the missing items are in stock. If this does not occur within two working days of your selected delivery date we will ship what we can and ship the rest later at no extra freight cost.
For all orders placed on our website a confirmation email will be sent advising you we have received your order. We will also send you an email notifying you when your order is despatched.

Website Orders
If your order total is over $55.00, there is NO CHARGE for handling and delivery.
If your order total is under $55.00 there is a $7.50 charge for handling and delivery.

Mail Order, Fax, Email and Phone Orders
All orders will be charged a $7.50 charge for handling and delivery.

We only deliver within New Zealand.

On occasion people buy the wrong item or on very rare occasions we deliver an item which is not what was ordered.
Items purchased after 1 December of items specified for NCEA subjects may be returned up until the first week of the start of the following school year.
For all other items, if you notify us within 14 days, goods can be returned provided that we are advised prior to the return and provided they are in a re-saleable condition and unopened with no damage to the product outers (packaging). We will provide you with a Return Advice Number to properly reference the returned goods.  You may request to return goods by emailing returns@myschool.co.nz or by calling our Customer Services Team on 0800 724 440.

Returned goods will only be accepted if the return request is agreed to by OfficeMax and each carton has the OfficeMax Myschool generated Return Advice Number affixed.

If OfficeMax agrees to accept the return of the goods, you will be sent a Return Advice Number document. Please attach a copy of this document securely to the outside of each carton or parcel prior to giving it to a courier. The goods must be in re-saleable condition and unopened with no damage to the product outers (packaging). Please do not write on the product outers or attach documents directly to them. Instead, please either wrap the items to make a parcel or pack them in a carton.

The goods must be couriered (at your risk) to the warehouse address indicated on the Return Advice. Return freight will be at OfficeMax's cost only when there has been an error on OfficeMax'x part.

Sales of goods on OfficeMax Myschool are subject to our Terms and Conditions of Trade which you can view by  clicking here. Amongst other things, this document covers the Consumer Guarantees Act. You should keep your invoice as proof of purchase in case you wish to make a claim in the future. The only warranty offered by OfficeMax Myschool is a manufacturer’s warranty accompanying the goods should one exist. To make a warranty claim, please email enquiry@myschool.co.nz or call our Customer Services Team from 8.00am to 5.30pm Monday to Friday, except for public holidays on 0800 724 440.